Vitae
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Resume for Design & Innovation
Principal UX Consultant & Product Strategy Advisor
Senior UX & Product Strategy Consultant
Senior User Experience Designer
Resume for Design & Innovation 
Core Expertise
- UX & CX Resarch & Strategy: Customer Journey Mapping, Usability Testing, Heuristic Reviews, Persona Development, Accessibility (WCAG), Information Architecture
- Website Optimization & Maintenance: Content Updates, Outage Banners, Promotional Messaging, A/B Testing, HTML/CSS Awareness, Compliance Audits
- Learning Experience Design: Higher Education UX, Online & Hybrid Learning Platforms (Canvas, Moodle), Course Redesign, Student-Centered Pedagogy
- Cross-Functional Collaboration: Marketing, Product, Engineering, Learning Design, Data & Analytics Teams
- Tools & Platforms: Figma, Axure, Adobe Creative Cloud, UserTesting, Microsoft Clarity, Google Analytics, Miro, Jira, Confluence, Notion
Professional Experience
Principal UX Consultant & Product Strategy Advisor
lou suSi DESIGN — September 2013 - Present | Greater Boston Area
- Design and optimize digital platforms for clients spanning education, healthcare, and enterprise SaaS.
- Lead customer journey mapping and website content updates to improve engagement and conversions.
- Partner with learning design professionals to enhance online education experiences, including compliance reviews and accessibility audits.
- Facilitate cross-functional workshops aligning marketing, product, and technical teams on user needs and business objectives.
- Conduct usability tests and heuristic reviews to inform website redesigns and digital marketing flows.
Senior UX & Product Strategy Consultant
Mercury Business Services — January 2023 - April 2023 | Boston, Massachusetts
- Mapped customer journeys across complex B2B service portals, identifying high-impact opportunities for workflow improvement.
- Partnered with engineering, product, and marketing to implement design changes improving customer experience and reducing friction.
- Recommended A/B testing strategies and content updates to optimize web portals.
Senior User Experience Designer
NETSCOUT | Arbor Networks — February 2014 - September 2022 | Westford, Massachusetts
- Designed enterprise-scale digital experiences for network monitoring and cybersecurity products.
- Reduced complex configuration workflow time by 60% through usability testing and iterative design.
- Collaborated on content and UX updates for internal and public-facing platforms, ensuring compliance with accessibility and brand guidelines.
- Produced journey maps, personas, and interaction flows to support cross-functional product and marketing initiatives.
Teaching & Learning Experience
- Adjunct Professor & Course Developer / Designer — Massachusetts College of Art and Design, Northeastern University, Brandeis GPS, Endicott College, University of Massachusetts Lowell
- Developed and updated in-person, online, and hybrid courses in UX, design, and emerging media.
- Collaborated with instructional designers to optimize learning delivery in Canvas, Moodle, and custom LMS environments.
- Designed student journey maps to improve course accessibility and engagement.
Education
MFA, Communications Design — Dynamic Media Institute
Massachusetts College of Art and Design
BA, Art ( Cum Laude ) | Minor — Art History
University of Massachusetts Lowell
Service & Professional Affiliations
Advisory Board — UXPA Boston, 2025 to Present
Advisory Board — Brandeis University GPS, 2017 to Present
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Curriculum Vitae for Teaching & Learning
Northeastern University, College of Arts, Media & Design — Boston, Massachusetts
Southern New Hampshire University — Manchester, New Hampshire
Brandeis University, Graduate Professional Studies — Waltham, Massachusetts
Massachusetts College of Art and Design, Continuing Education — Boston, Massachusetts
lou suSi DESIGN — The Greater Boston Area, Massachusetts
NETSCOUT | Arbor Networks — Westford, Massachusetts
Earlier Professional Design + Innovation Roles
Curriculum Vitae for Teaching & Learning
Education
MFA, Communications Design — Dynamic Media Institute
Massachusetts College of Art and Design
BA, Art ( Cum Laude ) | Minor — Art History
University of Massachusetts Lowell
Teaching & Course Development
Northeastern University, College of Arts, Media & Design — Boston, Massachusetts
Adjunct Instructor | Course Developer | Guest Lecturer, 2023 to Present
- Teach Interaction Design Principles ( Fall 2023, Spring 2024, Spring 2025 ), bridging professional UX practice with foundational design concepts.
- Developed and delivered inclusive, learner-centered curriculum integrating industry methodologies and accessible design pedagogy.
Southern New Hampshire University — Manchester, New Hampshire
Subject Matter Expert & Program Development Consultant, Spring 2019
- Collaborated with curriculum designers and faculty to update and redesign graphic design degree programs, aligning with AIGA and NASAD standards.
Brandeis University, Graduate Professional Studies — Waltham, Massachusetts
Program Development Chair, Course Developer & Instructor, MS in User-Centered Design, 2015 - 2019
- Collaborated with curriculum designers and faculty to update and redesign graphic design degree programs, aligning with AIGA and NASAD standards.
Massachusetts College of Art and Design, Continuing Education — Boston, Massachusetts
Adjunct Instructor, 2010 - 2014
- Developed and taught Interaction Design for three consecutive years
- Designed and led 2 independent studies — one in Interaction Design, the other in iOS App Development.
Additional Teaching Appointments
- Adjunct Instructor, School of the Museum of Fine Arts — Web Design Intensive ( Summer 2011 )
- Adjunct Instructor, Endicott College — Web Design & Advanced Computer Projects ( Spring 2011 )
- Graphic Design Instructor, The Cloud Foundation & ArtScience Prize — Web Design Intensive ( Spring 2011 )
- Instructor, Tech Boston Academy at University of Massachusetts Boston — Adobe Creative Suite Workshops ( Summer 2010 )
- Adjunct Instructor, University of Massachusetts Lowell — Aesthetics & Critical Studies of New Media and Web Design II ( 2004 )
Professional Creative & Design Practice
lou suSi DESIGN — The Greater Boston Area, Massachusetts
Strategic Product Design Consultant + Innovation Catalyst — 2013 to Present
- Design, research, and leadership consulting for organizations in healthcare, technology, and education sectors.
- Mentor graduate design students and emerging professionals.
- Creator of ‘Design for Dignity’ elder care peer network support & systems / experience design project.
- Steward for the ‘NeuroInclusivity Leadership MasterMind’ networking group.
- Recent client work for Mercury Business Services, Gary Farber Photography and Mike Fritz Music Composition and Scoring.
NETSCOUT | Arbor Networks — Westford, Massachusetts
Senior UX Design Lead, Security Experience Innovation Labs — 2014 to 2022
- Led interaction and visual design for enterprise dashboard modernization, improving customization and user efficiency.
- Applied research insights to drive iterative design strategy in an Agile/Lean environment.
Earlier Professional Design + Innovation Roles
Avid, Monster, Mobiquity, WebEx Communications, Dimdim, Valassis
Selected Exhibitions
‘Looking Forward Looking Back’ — 7th MassArt Alumni Biennial Exhibition, 2024
— Arrangement for The Future ( seaSide Sonata in F# minor ), Mixed Media InstallationMassArt Alumni Show at Fountain Studios, 2012
— Archipelago, Mixed Media Installation‘The 2011 Mobius Wearable Art Runway Show,’2011
— webCam Bra for Living I/O ( fashion + personal female surveillance system )‘forensicEvidence’ — at the 2011 MFA Thesis Exhibition, 2011
— excerpt from the Laugh Observation Library ( interactive installation )
— confounded data ( installation )
— the artist is not present ( readymade )
— disConnections ( painting triptych )
— no day at the beach ( installation )
Exhibition Curation & Event Organization
‘Fresh Media Mini-Exhibition’ — Curation for The 1 Hour Party at Hue Boston, 2024
— Artists included: Simoné Schwartz, Shozab Raza, Baopu Wang and Seth R. Abrahamson.‘mediaLuscious Art + Design Review — The Pozen Center at MassArt, 2011
— Co-curation with Tania Ostorga and Alexander Wang‘Provocative Objects: the extradition’ — The Patricia Doran Gallery at MassArt, 2010
— Co-curation with David Tamé.‘American Cheese: an introspection’ — The Patricia Doran Gallery at MassArt, 2010
Select Speaking Engagements & Workshops
- ‘Everybody is a Designer’
Co-developed and co-presented with Colin Owens — UXPA Boston Conference, 2025 - ‘Storytelling for Spaceship Earth’ Workshop — Prototype for the Planet Designathon, 2025
- ‘On Servant Leadership for Enterprise UX’ — UXPA Boston Conference, 2022
- ‘The Design of Design Education: A panel conversation’
Co-developed, co-curated and co-moderated with CONTXT’s Rich Le.
The panel included: - Amy Heymans — Assistant Professor at Massachusetts College of Art and Design, Co-Founder & Organizer at the Design for Dignity Conference, and Founder & Chief Strategy Officer at Beneficent
- Eva Kaniasty — UCD MS Program Chair and Faculty at Brandeis University’s Rabb School of Continuing Studies & Founder and User Experience Consultant at Slipper Studios
- Chris Haas — Executive Director, Bentley University User Experience Center & Advisory Board Member at Brandeis GPS in User Centered Design
- Jason Reynolds — Senior User Experience Consultant at Bentley University User Experience Center, Adjunct Lecturer at Bentley University, Founder & Principal Consultant at Push The Ocean Consulting
- ‘A StoryFirst Approach to Human-Centered Design,’ — Brandeis GPS Thought Leadership Series, 2015
Awards & Grants
- The Proximity Lab Fund, 2011
- Golden Key National Honor Society, 1988
- Rensselaer Polytechnic Institute Mathematics and Science Award, 1987
Service & Professional Affiliations
- Advisory Board — UXPA Boston, 2025 to Present
- Advisory Board — Brandeis University GPS, 2017 to Present